From a man and his tool box to a company with 20 employees and growing, it is evident PSR is doing something right. In fact, they call it the “PSR Way.”
"great people with great hearts who do great work"
Principles – Do what is right no matter what
Supportive – Support our clients, team and community
Relationships – Build genuine, meaningful relationships
Wow – Deliver an above and beyond client experience
Attitude – We lead with an optimistic mindset
Yolo – You only live once, so make each day count
"Doing what’s right starts with honesty. We are all human and we will all make mistakes at some point in our lives. How we get past it is by being honest. Taking accountability and choosing to work harder next time makes all the difference."
Principles - Do what is right no matter what
"Doing what’s right starts with honesty. We are all human and we will all make mistakes at some point in our lives. How we get past it is by being honest. Taking accountability and choosing to work harder next time makes all the difference."
Samantha Higbie - Interior Designer
Samantha Higbie - Remodeling Specialist
"We all need a little support sometimes. Support the client and pickup a nail you find in the driveway. Support the team and lend a hand when you can. Help your community and volunteer some time to something you care about. Call a friend you haven't seen in a while and check in. And treat yourself with an orange cream shake from Arby's."
Logan Williams - Remodeling Specialist
supportive - support our clients, team, and community
Dan Weirwick - Remodeling Specialist
"I have always found that no matter what the PSR team supports one another. At the drop of a hat there's always someone willing to get you what you need, point you in the right direction, or offer their expertise."
"There is something special about the relationships between the team members of a small company like PSR. Because there are only so many of us, we rely on each individual in a way that larger companies don’t have to. We know our coworkers more personally, and we feel our victories and losses more closely. It’s a lot of responsibility being part of a small team, but the relationships you build are second to none."
Marian Hobson - Residential Designer
relationships - build genuine, meaningful relationships
Marian Hobson - Residential Designer
There is something special about the relationships between the team members of a small company like PSR. Because there are only so many of us, we rely on each individual in a way that larger companies don’t have to. We know our coworkers more personally, and we feel our victories and losses more closely. It’s a lot of responsibility being part of a small team, but the relationships you build are second to none.
"Reputation can't be bought; it has to be earned. By exceeding our clients' expectations, we are earning that stellar reputation. Word of mouth travels fast, so we need to greet each day as another opportunity to earn that excellent reputation with our clients. Give every client 110%."
Noah Fargo - Remodeling Specialist
wow - deliver an above and beyond client experience
Ian Kelly - Sales Manager
"Taking pride in the work that we do is one of the things that makes this line of work so fun. It feels great to get an unpromted "Wow!" when the homeowners see all that you have accomplished that day."
"Raine or shine we all have a job to do and tasks to complete. Make the best out of every situation by staying positive, even when something isn't working out as planned. Always remember that bad attitudes are contagious so smile, laugh, and work hard. Life is short. Don't let a bad attitude keep you from success."
Mike Dyer - Lead Remodeling Specialist
attitude - we lead with an optomistic mindset
"Raine or shine we all have a job to do and tasks to complete. Make the best out of every situation by staying positive, even when something isn't working out as planned. Always remember that bad attitudes are contagious so smile, laugh, and work hard. Life is short. Don't let a bad attitude keep you from success."
Mike Dyer - Lead Remodeling Specialist
Check out our very own Pat Scales on The Shrimp Tank, a podcast that features interviews with Columbus’ most successful entrepreneurs and business leaders. Hear what led Pat to create the PSR WAY and how he has used it to create one of Columbus’ fastest growing privately owned businesses.
pat scales on the shrimp tank
america's #1 entrepenuer podcast
building dreams together
Click here to check out the full interview!
DIANA - first floor remodel
"I can’t say enough about this company and their staff. They were here for a total first floor kitchen remodel. And the results are stunning. The most professional and talented group of folks. On a job this big, I was very nervous but I have never regretted my decision to use Pat Scales Remodeling. I felt very comfortable in the entire process. I highly recommend them."
"the most professional and talented group of folks."
ELIZABETH - FIRST FLOOR REMODEL
"Ian was excellent to work with on our initial plans and quotes. We LOVED working with Heather on design and finishes. She had many great ideas! Rob was a great project manager - kept us on track. We couldn't have been happier with Mike, Mike, Kenny, Joe and everyone else who was here day in and day out. They were professional, creative, and cleanly.... the team was wonderful and felt like part of our family. We can't wait for our next project so they can come back!"
We worked with Pat Scales on an entire first floor gut and remodel. From the very beginning, we were extremely comfortable with them. Ian was excellent to work with on our initial plans and quotes. We LOVED working with Heather on design and finishes. She had many great ideas! Rob was a great project manager - kept us on track. We couldn't have been happier with Mike, Mike, Kenny, Joe and everyone else who was here day in and day out. They were professional, creative, and cleanly.... This could have been a huge disaster and inconvenience, but the team was wonderful and felt like part of our family. We can't wait for our next project so they can come back!
"the team was wonderful and felt like part of our family."
